FAQ

Take a look at our frequently asked questions below, if you have any product related questions, or require support please feel free to join our Discord.

How long does it take to deliver?

Depending on the product stock and any selected customization options, all 3D items are made to order and require time to prepare. Delivery times may vary international but we will provide you with updates and tracking when possible. Orders will be posted Mon-Fri.

Estimates: UK – 1-3 Days | EU – 7-10 days | US 7 -14 Days | Japan 7-14 days | AUS 7-14 days
Estimates are based off recent orders, customs checks can often be unpredictable.

All parcels are sent first class, tracked and require a signature. Envelopes are sent first class.

Do you ship internationally?

Yes, we will ship to most countries around the world. If your country is missing when you reach the shipping info, please let us know on Discord.

Are these made by yourself?

All items listed as 3D printed are designed and printed by us, tested in real world scenarios before sale.

Do you ever change your designs?

We’re always looking at ways to improve and tweak our products, whether that’s for quality purposes or to suit the needs of the customer. Unfortunately we can’t always give dates on products improvement releases but we’ll often post updates on our Discord or specify if it’s recently change on the product page.

Out of stock?

We may alter the stock levels to ‘Out of Stock’ based on how many current orders we are working on. As the 3D prints are made to order and all take a set time to print, we want to keep expected delivery times realistic.

What payment options are available?

We currently accept PayPal, which provides protection for both the seller and the buyer.

How can I contact you?

We’re available on Discord most days (UK timezone), it’s quicker and provides a platform for much better support than email.

Is there any warranty?

Yes! If there are any structural defects or the product is damaged due to a printing or design defect then we will issue replacements free of charge.

How are the products priced?

Prices are based on a number of factors, but mainly the custom designed products are 3D printed to order per customer, with some prints taking over two hours to complete. We believe the pricing to be fair for our time, utility costs, design time and prep.

Can I get on the banner at the top of the page?

We’d be happy to feature and showcase our new & existing customers in the banner, send us some photos in our Discord with your IRL+ products and we’d be happy to add you to it! This also links to your socials of choice!

Can I make modifications to the products?

We will consider any modifications where possible. Significant changes to any of our designs may require a fee of £5-£15 depending on time/use of 3D filament for the extras. Feel free to join our Discord and we would be happy to help you out.