Thank you for choosing IRLPlus as your trusted provider of 3D printed products. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.
Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for ourselves.
Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition.
Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of the return shipping will be added onto your refund after providing a valid receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please send us a private message on the Discord.
Sale items: Sale items will be refunded at the same price as at the time of purchase.
Customs Charges: While we do our best to mitigate customs tax chargers, charges may incur within some countries. This is the responsibility of the buyer, if you do not wish to pay the customs tax charges for your country simply refuse the item and it will be returned back to us.
We will refund the amount for the product minus the shipping fee and and minus an additional 10% of your total order to cover printing costs and materials.
Please check the costing thresholds for your country, to avoid customs charges it might be worth putting it through as two separate orders.
For refunds, we offer the following options:
- Replacement/Exchange: We’ll replace the item with an identical item, subject to availability.
- Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
- Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
- Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.
- Store Credit: You can choose to receive store credit in the form of a promo code, which can be used on any future purchases with us.
Our refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact us on our Discord: https://discord.gg/GCrKZNj5VA
Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing IRLPlus!
Last Updated: 11/04/2024
